PeopleSIM™ Conversation Engine

Simulating Real People in Difficult Conversations

How it Works

The Character Brain

The Character Brain
The Character Brain

Dynamic User Pathways

Dynamic User Pathways
Dynamic User Pathways

Conditional Response Lottery

Conditional Response Lottery
Conditional Response Lottery
The Character Brain

Character Brains
Authentic Emotions and Personalities Power Lifelike Interactions

  • Character behavior is governed by a sophisticated virtual brain
  • Every player choice feeds into an emotional model, controlling the dynamic relationship between player and virtual character
  • Emotional state and level of trust in the player drive how the character behaves at each moment, from warm and open to hostile and distant
  • Characters have several distinct personalities that alter the emotional model from play to play, making training more nuanced and less predictable
  • Players generalize skills by learning how to succeed with different personalities
Dynamic User Pathways

Dynamic Player Pathways
Player Choices Create Fluid Conversational Structure

  • Players navigate topics in virtually any order and choose what they want to say, when they want to say it
  • The expansive script is a map players explore freely as they find their own path to the conversation goal
  • Our unique non-branching logic allows new branches to open, close and change depending on what’s been said
  • Seemingly infinite possible pathways allow players the freedom to change topics, ask follow-ups and even backtrack
  • Characters remember the whole history of the conversation, just like real people
Conditional Response Lottery

Conditional Response Lottery
Dynamic Response Weights Generate Realistic Exchanges

  • A lottery selects an appropriate character response during each conversational exchange
  • Each response is given a weighted value that sets the stage for a random selection that’s both natural and unpredictable
  • As the conversation evolves, the weighted value of each response changes dynamically
  • Players can say the exact same thing to a character in separate conversations and hear different results each time
  • High variety from play to play means ongoing value as a training tool

Snapshot of the PeopleSIM Conversation Engine in Practice
Characters Weigh Their Options and Respond Realistically

Snapshot of the PeopleSIM Conversation Engine in Practice
Jen Lerner - Hands-on Interview & Interrogation Training

You forget that this is a computer program because it’s so realistic.

Hands-on Interview and Interrogation User
Brooke Lerner - Coaching for Improved Performance Training

The intricacy and complexity of the program and platform was awesome.

Coaching Improved Performance User
Sam Martin - Autism Social Conversation Training

I felt like I was talking to a real person rather than some scripted thing.

Autism Social Conversation Training User
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Training Model

Acquire knowledge, apply skills, refine with feedback

Skill
Skill
Aquisition

Learn more below...

Teachable Moments everywhere in the system
Supports independent learning styles
Knowledge
Knowledge
Aquisition

Learn more below...

Feedback
Feedback

Learn more below...

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Knowledge Acquisition

Players Control Their Learning Experience

Player-Driven

Player-Driven

Having control over how to progress through a curriculum makes players more engaged and invested in their learning. Players navigate freely through topics to focus on the areas of prime interest to them. Educational materials are available before, during or after the role-play to build a foundation for skill-building and gain new insights after putting skills in practice. Players customize their training experience to get the information they need, when they need it, in the way they need it.

Focused Content

Focused Content

Small, concise blocks of information make learning easy and convenient. Our targeted educational content gets players up to speed quickly without compromising depth or coverage. Whether scanning section overviews or drilling for details, players learn how course content relates to real-life successes.

Interactive Multimedia Format

Interactive Multimedia Format

Varying the presentation of material supports players from a range of learning styles. Educational material is augmented with audio/video examples and graphics, making content richer and more engaging.

Molly Porter - Job Interview Training System

Better than role-play. You had the actual feel of being in an interview.

Job Interview Training User
Jen Lerner - Hands-on Interview & Interrogation Training

It was a great learning experience. It gets kinda addictive.

Hands-on Interview and Interrogation User
Jack Grant - Motivational Interviewing Training

Interacting with the character was easy.

Motivational Interviewing User
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Skill Acquisition

Authentic Conversations Give Real-life Experience Without Real-Life Consequences

Learning by Doing

Learning by Doing

Skills are built when we put knowledge into practice. Role-playing with our virtual characters lets players practice difficult conversations without the high stakes of real life. Players can make mistakes without fear of judgment or failure, exploring alternatives as they progress towards mastery. Players can talk directly to characters using speech recognition, increasing skill development and confidence.

Expert Script

Expert Script

The more a role-play conversation feels like real life, the higher its value for training. Expert panels are assembled to support the development of scripts start to finish. The experts’ regular input ensures that scripts align with teaching points and match up with real-life scenarios. Players draw on this experience base with every role-play, confident that their training is grounded in the realities of the field.

Repetitive Practice

Repetitive Practice

Building skills requires repeated practice. Lifting a weight one time does not build muscle, and one role-play does not build the necessary skills for success in important conversations. The PeopleSim engine makes repeated practice meaningful, since no conversation ever plays the same way twice. Adjustable difficulty capabilities can increase the challenge for even tougher training.

Jen Lerner - Hands-on Interview & Interrogation Training

This type of learning is… an effective training mode for police officers.

Hands-on Interview and Interrogation User
Brooke Lerner - Coaching for Improved Performance Training

Very startling and impressive how differently the employee responds to identical stimuli from conversation to conversation.

Coaching for Improved Performance User
Molly Porter - Job Interview Training System

It was interesting to see how to improve my skills.

Job Interview Training User
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The SIMmersion Difference

No Other Training Delivers as Much

The SIMmersion Difference

Complete Training Solution Complete Training Solution

Our systems incorporate

  • Knowledge base of textbooks and classrooms
  • Play-anywhere accessibility of traditional e-learning and branching logic simulations
  • Skill building and constructive feedback of professional role-plays or mentoring
  • Realism and continuous variety of on-the-job learning, without any of the risks

Whether used for solo practice, classroom demos, or blended learning, our simulations are a complete training solution to maximize value and convenience for players.

Learning that Empowers Students

Learning that Empowers Students KnowledgeAccessible

Textbooks, e-learning systems, and classroom lectures present content in a rigid structure, and can make it difficult for students to focus on the knowledge they consider relevant. Our systems let players navigate freely through educational materials to zero in on what matters most to them. Our convenient training portal lets players access our systems online whenever and wherever they want. This flexible approach to learning puts students in control of their own education.

Continuously Variable Training Develops Skills

Continuously Variable Training Develops Skills ContinuousSkill

Other simulations use branching logic, where every decision only has one possible result. Because outcomes are predictable, branching conversations turn into multiple-choice tests with low realism, low replay value, and low generalizability to real-world conversation skills. Our systems feature lifelike characters, meaningful player choices and all the unpredictable nuances of real conversation, giving them high realism, high replay value, and significant generalizability to real scenarios. Unlike one-off professional role-plays, players can repeat our systems as much as they like for continuous skill-building; and unlike on-the-job learning, players can experiment and make mistakes in a safe virtual environment.

Practice with Feedback Anytime, Anywhere

Practice with Feedback Anytime, Anywhere AccessibleSkillFeedback

Professional role-players are effective at capturing the nuances of important conversations, and good mentors can provide personalized coaching and feedback. But role-plays and coaching sessions are expensive, isolated events subject to scheduling constraints. We provide the same realistic skill-building experience and immediate granular feedback players need to build skills quickly. Our online portal is easy to access on-demand for repeat practice or refresher training without any new costs or hassles.

Authentic Experience

Authentic Experience RealisticSkill

Learning on the job can be risky, so branching logic simulations often use virtual environments and 3D avatars to mimic real-life scenarios. But when it comes to conversations, real people manifest so many nuances in expression, tone of voice and nonverbal behaviors that even sophisticated avatars often fall short. Our characters are portrayed in video by professional actors to make the interactions as realistic as possible. These authentic training conversations are more effective at building skills that generalize to real-life success.

The Value of a Complete Training Solution

The Value of a Complete Training Solution
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Effective Learning

Building skills and confidence in high-stakes conversations.

Fits In Any Learning Environment

Our solutions are equally appropriate for solo home or office use, classroom demonstrations, or blended solutions with solo/small group play and group demos and discussion. The robust scoring features in the after-action review make systems feasible as assessment tools to be integrated in any learning management system. Whatever an organization needs from its training, our solutions can make a vital contribution.

Fits Any Learning Style

Some methodical players want to read every line of educational material before beginning the role-play; others would rather jump into the role-play and read the educational materials after the fact to assess problems. Some focus on the feedback in the after-action review; others rely on the just-in-time feedback from the help coach during the role-play. Our solutions give players the freedom to approach the system the way that works best for their learning style.

6 Reasons for Effectiveness

1. Active Participation of Users

Skill-building requires putting knowledge into practice. Realistic role-plays with PeopleSim characters make players actively involved in learning.

2. Multiple Learning Strategies

Players are free to explore educational content and conversation topics in any order. Difficulty can scale up or down for an appropriate challenge.

3. Freedom to Make Mistakes Without Harm

Fear of mistakes can stifle exploration. Our systems allow for private, self-paced, stress-free learning where mistakes help players grow.

4. Accurate Representation of Content

The best training relates directly to real experience. We work side-by-side with expert panels on true-to-life scripts and content that match the latest curricula.

5. Extensive Feedback

Feedback supports players as they learn. Our characters, help coach, after-action review and transcript help players improve at every step.

6. Repetitive Practice of Skills

Skill mastery takes time and practice. Our systems allow for hours and hours of non-repetitive practice so skills develop and generalize to new contexts.

Research on training simulations identified the above traits as common for the most effective virtual training systems. Our solutions are crafted with these research-based principles at their core.

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